Too much stress, weird nightmare!

I must be too stressed, I had this haunting dream this Monday morning about that asshole compliant!

I dreamed that I was actually having a day off and visited an art gallery.  As I was enjoying myself, my cell phone rang.  My trouble colleague called and I answered:

Me:  "hello, this is Tickle LaBean, how may I help you? (I would only say this at work)"
Colleague:  "Tickle! This asshole customer just called our hotline and ask for you, do you answer?!"
Me:  "Are you Fxxxing mad!? I am on a fxxxing day off, tell him to go fxxk himself!" :D

Then I woke up in a pool of my cold sweat!

How crazy!

Complaint handling skill - Leveled up

After the disastrous 2-3 weeks being harassed by the same unreasonable customer, I had my last encounter with him finally on last Friday and I think the case is settled... for now.

This case was so serious that it had been handled by both CS & complaint team's head and CEO in HK was even alerted.  Anyways, this gave me a great deal of pressure because if I screwed up, my career path in this company would highly likely be shorted or paved by sharp glass. :D

What I learned in this experience was that, there is no point in sounding tough in rejecting an asshole :D  A Chinese saying, 以柔制剛, just like "paper wraps rock" works perfectly for undermining unreasonable assholes. 忍!!

Well, let's hope this asshole goes away for a good long time and my world would go back into peaceful happy time. :D

好委屈, 好困擾．．．

I don't know how to express the subject in English and I am too brain dead to write this post in Chinese... :D Chinese typing still takes a long time for me. :D 

As a human with a bubbly happy and optimistic personality, I usually don't feel how I feel right now about obstacles/losses in life. 

Lately, at work, I think I hit a bottle neck point of stress and defeat!

Just tonight, I was being harassed by an unreasonable customer repeatedly who seems to have a personal vendetta against my company. :(

When would this nightmare end!?

2 crazy weeks made 1 crazy woman! :D

My brain finally calms down after 2 crazy weeks at work.  Well work is always crazy, but now I finally can see the end of the dark tunnel, if you know what I mean.

Lately, people seems to be going insane and unreasonable.  I have been handling complaints almost everyday at work. Many of them are dragging cases. That's why everyday after work, my brain juice was all dried up and I cannot write anything fun. :D

I can't wait for my mini vacation around my birthday. :D (19-24May)  It's time I need some rest.

是日金句 refreshment

Description of my day at work

屋漏兼逢落雨！
十個㷛九個蓋！

扁鼻佬(阿扁)戴眼鏡！

鹹蛋滾湯!

Die! Thief!

My last piece of sane mind got stolen on Monday!

My stuff got stolen again!!

Refer to this post on 13/Feb/2012, My triangle iphone usb converter plug got stolen from work, but the fucking thief was kind enough to leave me the power cord.

So I thought there's hope out there in this world... (NOT).

Anyways, just this past Monday, I showed up at work, the cord is gone also!!! 你老味吖!  So I fucking went and bought a replacement plug once and for all!

This time I unplug this every day after work and locked it.  I left the newly emptied box out in the open and insert some Chinese curses in it. Tempting the thief to steal the empty box and find my serious curse!  Like a "misfortune cookie" :D

I wrote: 邊撚個再偷我D 野會手斷腳斷, 口爛眼盲, 生仔條 Jer 短, 生女吾長奶, 仲有，　生仔無屎忽，　生女似拂拂！

嘻嘻，　我原來係可以咁惡毒嘅! 我自己讀後覺得幾攪笑，felt a little bit better.

頂！返錯更！

個 roster mysteriously changed without notice. 原本今日係返12 pm，返到公司才發現係返16:30!!!

本來倒也沒所謂，大鬼把野做。橫掂不想再做死線黨，咁咪call mon 下囉！

但，同事仔從來都吾care 個老細係返幾多點嘅，只要你個 pat pat 係坐係個位度，佢地就會找你！

我不斷地對他們說：「我未開工嫁。」但講得多又驚為難，所以，我都係走唯上著！

剛巧午飯時間，要食D野定下驚！叫了下面呢個「牛筋腩，雲呑撈粗！」

個心當堂定晒。哈哈哈！

新銀紙有寶嗎?! 不環保呢！

As Chinese New Year approaches, people scramble around to get brand new notes for red pockets.  These people include my colleagues. :D

The bank I work at has this staff benefit, which help staff to get new money for red pockets so they don't have to line up for money.

As a supervisor, coordinating and distributing these money is my task. So yesterday at work, 3/4 of my work time was spent counting money!! Paper cuts on thumbs were unavoidable.

But I don't understand why it is so important to get new money.  As I am still on the receiving end of the pockets... I must say, I don't freaking care whether the content inside is new or old...

Just "SHOW ME THE MONEY!" :D

This is the latest version of HK$50

遇極品野蠻客煩出焦慮症

昨天看舊報時發現太陽報有一篇報導是關於 bad customers 刁難　customer service workers，令到他們有焦慮症。　

身同感受。

上個月我才 handled 一個　"Lan"　有原則的客人，纏繞咗我成差不多兩個月，　真的是有令我焦慮不安呢。　

太陽報原文：
http://the-sun.on.cc/cnt/news/20111219/00407_041.html

"noted with thanks"

Last week, during supervisors meeting, a funny conversation perused.

A:  Marketing always makes mistakes and when we reported the problem to them, their only response is "Noted!"
B:  佢係話你係 "碌柒" 呀!

Bragging about 老板給我的 100 個 like

It seems I am having problems with blogger using my pc. So today I will try with my iPhone. :)

小試牛刀，就分享一下我向我老友們 bragged about how good I was at work 的一個 chat history 吧！

我真的很捧的啊！

工作小記

昨晚 1am 的時候, 有個比較新同成日late & 甩 cases 的同事問我: "老細, 點解你返工比我早, 現在下班時間你又吾走呢?" 

我便隨便答佢: OH! (還得逞的模樣去指住自己) 呢個咪就係有責任感嘅同事同無責任感同事嘅分別囉! 你想倍我嗎? (還再抛他一個微笑中隱藏著凌厲剎氣嘅眼神)

他馬上扁咀& 撤退!

我發現, 我潛伏已久嘅強悍又返來喇!!

My poor award! :D 我可憐的"最受歡迎女歌手" 獎....

I don't want to talk about it much...

But let's take a minute of mourning silence to mourn the damage of my once flawless HKCCA Award....

咩潮熱呀!?!

昨晚正值 No. 9 typhoon. 吾知點解我就揀咗呢晚去發 102.5 degree 嘅燒!

無端端嘅 wor! 又吾係有 flu 嘅 symptoms, 不過個胃就頂住頂住, 可能係食鬼滯咗!

本來唸住要去 E.R., 又次返吾到工, 但橫風橫雨, 巴士又停洗, taxi 都無部, 點算呢!? 都無法子, 我硬命一條, 死就死啦!

於是就 park 咗 粒 Panadol, 在廿六度嘅室溫, 吾開冷氣, 吾開風扇, 仲要蓋兩張被都感到 jim 寒 jim 凍嘅情況下睡了.

奇就奇在, 一覺醒來, 雖然 tired, 但燒退了. 唯有上班去.

我一臉憔悴, 有同事便説:　你又吾舒服呀？

我：係呀, 都吾知做咩鬼, 昨晚無端端 102 度呀!　不過今朝又無咩事 lu.


同事:　哈哈！可能係潮熱呀！

無知的我：　咩係潮熱呀!? :D

同事： Kekekek :D (no answer given)

我現在返到家, 上到 net 一 check! 才知比佢戲弄了! >.<

呢 D 係 google 嘅 search result! :D


http://www.google.com.hk/search?q=%E6%BD%AE%E7%86%B1&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a

激死我喇!!!

明天呢個同事 吾死一身孱! :D

Haha! Birthday Board at work. -_-

New gimmick at work. :D Birthday board. :D

This month, I am one of the birthday people, so people has written greetings to me. :D

Here is one of the most curious and entertaining. :D

HAHAHA.... the line in orange.. it says, "I wish after your birthday, I won't see your '-_-' look anymore. :D"

It has a very accurate depiction of how I look at my team members when they are giving me troubles. :D

It seems my signature expression : -_- is quite well known at work too :D :D :D

Office drama :D 公司舞台劇: 願死也為情

同事甲 :　Labean, 豬流感啵, 你仲去吾去美國呀?
LaBean :　點可以吾去嘅呢？
同事甲 :　會死人ｏ家！
LaBean :　咁又係，我條氣管咁弱，第一個美國死人個案一定係我喇. (當時還未有人在美國死亡個案)
同事甲 : 你真係應該 重新計劃你個trip..
LaBean : 無事嘅!

<<一個全不知以上對話嘅同事乙行過>>

同事乙:　(唱) 願死也為情....　

同事甲和 LaBean 在這個時候都情不自禁地大笑. 阿乙嘅哀怨歌聲 實在太應景喇!





願死也為情 - 葉蒨文

曲：顧嘉輝
詞：鄭國江

從來眼中沒情聖
遇著你只好要承認
我的心中也有情
溫柔是我本性
由來愛戀沒憑證
遇著你心境再難靜
每當不想見你時
淚珠心中拼
你的心一絲絲驚擾
在我心一般反應
縱是在遙遙千千里
亦有心靈同感應
雖說是由來愛戀沒憑證
但是我今天也承認
若我得不到你時
願死也為情

Home Made soup from colleague :D

I am such an admired team leader at work that I even get home made soup offered sometimes. :D

The other day, I got a big mug of "Duck's kidney, pork bones and veggie and Chinese herb soup" from my team member, Crigs. :D

It was soooo delicious, I must post it here. :D

Easter Egg Hunt.. Eh......

Easter Egg hunt, anyone? :D

Well... for the first time in my life, I had an Easter egg hunt... eh... I mean Easter EXTENSION hunt! :D

What the hack am I talking about? :D

Well, in the hotline business, everyone has an extension that they log into so they can receive calls from customers. :D

I am no exception. :D

To make the long story short, tonight, after dinner, when I logged back on, I accidentally entered a wrong extension to sign on....

It wasn't a huge problem if that wrong extension didn't exist or located in another department on another floor! :D

What's worse was that we didn't know what floor or which department that wrong extension belonged to because the floor plan of our office complex was not found! :D

A 2 women team (My supervisor and me) was sent all over the building to check! :D hahaha

30 minutes later, deploying our most effective detective senses, we located it! :D 1 floor above us in the Telemarketing department! :D

It was such a fun journey on this special Easter Friday. :D

Taboo or not, Happy Easter to you all! :D

Happy Easter?

Is Easter suppose to be a Happy holiday?

To me, yes, because any holiday is good in my book. :D

But last night, I had talked to 2 different customers who responded to my "Happy Easter" very differently.

Me: Anything else I can help you, Sir?
Foreigner: That's all, thank you
Me: I wish you a happy long Easter weekend then. :)
Me: (Realizing the awkwardness of well-wishing a stranger) hmm.. should I say Happy Easter?
Foreigner: Definitely! Jesus died for our sins and then reborn, of course it's joyous! :) Same to you! Have a nice weekend. Bye.

~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

Me: Anything else I can help you, Sir?
HongKongese: Nope
Me: Happy long Easter weekend to you.
HongKongese: Easter is not a joyous holiday! (死人嘅節日有咩咁高興!)
Me: er... Do accepts my apologies, have a lovely weekend.
HongKongese: (Hang me up without saying "bye")

Hong Kong people are just so uptight! An innocent good wish could be deadly! :D

Scream LaBean!

This is the mood I had the last week. Work was really stressful made me want to scream :D So I drew this on my cell phone tonight. :D