檔案一．
呢个係重犯．
案例一． 上星期，佢講大話說收吾到＄４００元迎新coupons， 老屈我地比同事講錯野 (換領信 vs 直接寄coupon） 要我地比1００，０００ Bonus分佢 ｒａｔｈｅｒ than 再寄多一次比佢.
案例二. 呢个星期, 佢再打o黎, 投訴我地 Terms & Condition 就快改, 想取消張卡, [我地當然扮到好惋惜], 無奈我地只好尊重佢嘅決定, 佢好明顯估吾到我地咁爽快:
bastard: o勿你地吾想留我嘅咩?!
me: 吾係我地吾想留你呀, 我地對你有無限嘅尊重, 而且好遺憾你想取消
bastard: 你offer 'D' 野啦
me: 我地現時沒有offer去留下客人, 我只可以用我嘅心去留你咋.
bastard: 咁冇誠意， 你問下management 啦
me: (比條毛你吖!) 真係好可惜你去意巳決，但係我地現時真的冇任何留客嘅offer
以上只係其中一節對話．． 最哀嘅係我地 'reject' 完佢一次又一次， 佢又不斷再打ｏ黎叫我地留返佢， 真賤格．
檔案二．
又係一件賤男，貪得無厭，拗完一次又一次'D' welcome gift!!! 如果佢係個女人我都吾怪佢．男人老狗, 哀小家!
檔案三.
再一篤屎男, 佢投訴我地嘅limited edition bonus point redemption coupons 被換罄, 要我地出信解釋. 十分無聊!! 我打完個complaint log 後, 前思後想, refer 我老細不如special 比 'D' unlimited edition bonus point coupons 去瑟住佢個臭口, 結果佢就隻狗咁'耍晒淋', 真折墮!!!
English Translation:
This week, I have encountered (at least) 3 disgusting specimens of cheap male of Hong Kong!
Criminal #1.
He is a repeat offender.
Case 1: Last week, he lied about not receiving the welcome gift - $400 coupons. He accused our colleague of giving him wrong info (mailing the coupons directly to him vs. mailing a redemption letter for him to redeem). He demanded due to our colleague's fault, we should give him 100,000 Bonus Points instead of re-mailing him the coupons by registered mail.
Case 2: He called again this week complained about our change of Terms of Conditions! Due to he no longer agreed to our terms, he wished to cancel his card. Due to his history of complaints, we had to pretend we 'respect' his decision of leaving. However, he didn't expect our decisive response:
bastard: Why don't you retain me?!
me: Sir, we are trying to retain you right now. Just that we have so much respect for you. We do however, very much regret that you decided to go!
bastard: Why don't you offer me something to make me stay?
me: Sorry, as of this moment, we do not have any retention offer to our customers. All I can offer is my sincerity to hope that you would ultimately stay with us...
bastard: You call this sincerity?!? You ask your management to offer something to make me stay now!
me: (thinking: i will give you a strand of hair! - which in Chinese means 'nothing') I really feel a pity that you wish to go, but we truly don't have any offer that would make you stay sir.
Above was only 1 tiny segment of the conversations of his pathetic begging. Every time I talked to him and make him accept the fact that we are letting him go, the next day, he would call our complaint hotline and beg again. Such an arse! :D
Criminal 2:
Another loser! He calls in to seek welcome gifts again and again! He's trying to abuse the 'holes' in our terms and conditions to benefit himself. I wouldn't blame him if he were a woman! But a man being such a 'housewife-coupon clipper', shame on him! (But he's truly a wise arse.. I guess he's the least awful of the 3 criminals)
Criminal 3:
Another shitty male! This one complains about our 'limited edition redemption coupons' out of stock. He demands to have a written explanation! What a waste of my time to have to prepare the stupid complaint log!! So I sat there, brainstormed about how to get rid of this bastard. In the end, my boss offered to let him redeem some 'unlimited edition coupons with "limited edition" price" to shut his stinky mouth up! When I replied him the result, he sounded like he was wagging his tail like a dog begging for his bone! What a disgrace of the male gender!
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