Mandarin Oriental Buffet! :)

It was a blast last night at the Buffet with Vivian. :) When you feel down and low, what more can you ask for than a pair of good friend's ears?! :) Although, of course... good foods also help to lift up your spirit. :)



The Mandarin Oriental Hotel is one of the oldest 5 star Hotels in Hong Kong. This is the first time I ever step foot in such a historic hotel :P Our buffet dinner was hosted at the Clipper Lounge. I felt so excited when I first saw the interior of the lounge. It's quiet and spacious unlike the hotel we originally wanted to go.





















I was served some high graded Jasmine tea and bread, high tea style, when I arrived. I thought I went to the wrong place because usually there's no bread being served this way at buffet restaurants. :P But I was glad there was bread there because the butter that comes along with it was so creamy, Viv ended up eating more butter than she would have normally. :D





















There was once a great philosopher said to me, "Hehe, whenever you see food, your eyes light up!". Nothing can so accurately describe my eyes last night. :P The sight of the Seafood table in the middle of the restaurant was so welcoming, I almost didn't wait for Vivian to arrive before I dig in! :P



The portion of each dish is small, but just right. This let you taste more of their different foods instead of getting full too soon. Although there aren't too many selections, all are very deliciously cooked and delicately presented. I adored the bamboo steamed fish very much.







After the small sampling of the seafoods, we get into serious business. Vivian first chose a bamboo steamed fish and a slice of thin prime rib.







I was more greedy. I had a basket of steamed fish, a slice of smoked salmon, a slice of cold cut roasted beef, a slice of roasted potato, 2 cubes of honey braised pumpkin, a small piece of pork's neck meat and a piece of soft shell crab tempura. :D Yummmmmmy! :D





This is what I called "Serious Business"!

The prawns are huge!!!! Both Viv and I had about 3-4 of these big babies!!





And then, there is my 2nd plate of seafood! :D Oysters, Alaska cold crab legs, unagi, small coach, shrimps and stuff!! Oh My! :D How can these good stuffs not lift up your spirits!? :D



My share of prime rib! I have to say though, prime ribs should be eaten in slabs!! Not in slices!!! I am sure Sonia would agree with me about this aspect of Prime Ribs!







A small bowl of Chicken Cream Corn soup to conclude the meaty session of the meal. I couldn't resist the temptation of one more baby lobster. They are really as good as the prawns. It's all good!













Talking about temptations, the Mandarin Oriental Hotel is most famous for its cakes and desserts. According to my boss, Gladys, its cake shop is like a jewelery store! :D



It is quite true as these bite sized delights are adorned with shaved silver for decoration. I didn't even know silver can be consumed this way! :D How exotic! :D How naughty! :D





Here you can have a glimpse of the dessert table. "nom nom nom..."





Here ends the feast. But there's this cute story about a tree....





































In the beginning, our bonsai on the table was tiny and cute... :D In the middle of our meal, the waiter took it away for watering. Somehow when it was returned to our table, we noticed it had grew 3 times as big! :D



Vivian and I both declared: "Wow! It grew bigger!!" :D

The waiter than teasingly asked us: "would you ladies like it bigger or smaller? [evil grin] >:D)

I am sure he didn't mean the tree! :P hahaha



So here ends this post today... :D

Night in Hong Kong

Promised Sonia I would take a night team video in normal speed... :D So here it is.

化悲忿為食量!!!

After almost 2 weeks of tortures, I finally exploded at work tonight! :D Yelled at one of my bosses to stop assigning new cases to me! I have reached my boiling point!!

When I finally managed to get out of the office at 2am, I had to send Vivian a SMS, declaring a girl's night out tomorrow!!

Must eat!

Food = Stress relief!

I had been joking to my other boss, Gladys that whenever I am stressed, my boobs grows about 2 cups! :P It would come true if I keep using food as a stress reliever. :P

Graudate of "Problem Solving and Decison Making"! :D

Sorry for not much update the last week. I have been attending this "Problem Solving & Decision Making" Training.

It was not as 'headache creating' as the "Think on your feet" training last month.

I think I enjoy this problem solving training better. Although, even a chimpanzee demonstrates its problem solving ability, how to use it effectively and wisely is another matter. :)

I must give a big round of applause to our trainer, Catherine Choo. Her teaching style is lively, interactive and impressive. She's from Singapore. Her Cantonese is quite funny. :D

The only complaint I have about this training is that I have to wake up at 6:30am. :D It's dinner time now, let's eat! then Sleep! :D

人客'誌賬', vs 同事 '智障'

女同事:　請問呢個spending program 計吾計今日嘅簽賬呀?
男組長: 今日 last day, 点解吾計呀?!
女同事： T&C 話:　只計已誌賬的交易．．．但今日 last day, 如果merchant 明日才 入單, 咁咪吾計?
男組長： (細看T&C 後) "只有於計算獎賞時已誌賬的交易"!! 你讀 D 吾讀 D, 你就吾方吾 '智障' 啦!
女同事： .... 我真係 '智障'o家...

真係吾知好嬲定好笑!!

Title: Customer's transactions vs colleague's retard.

background:
There's this spending encouragement program at our bank which ends on 31/05. So, on 31/05, one of my female team members went to a team leader and asked whether transactions made on that day (31/05) would count if the merchant posted the transaction on 01/06.

There was a Terms & condition printed on the promotion leaflet which says: Rewards will be given to those transactions posted on or before the Reward Calculation day. The reward will be calculated and distributed after 2 months of the spending period.

So it's quite simple. As long as the transaction was posted on the credit card statement within 31/07, it is fine then.

The team member was being yelled at for not reading the T&C carefully. We are not her baby sitter. So when a colleague who come to us and not study the programs carefully, we most often get frustrated just like a parent grounding her incorrigible child.

It's quite hard to translate the exact conversation into English.. :D It's mostly about a stupid colleague who doesn't read the terms and conditions of our spending program.

The term "making transactions" (誌賬) in Chinese sounds just the same as the term, "being a retard" (智障). So when a colleague asked a stupid question to a team leader, she was being yelled at for being a retard! :P The funny thing was, when she was being called just that, she nodded and admitted she was being one. :D

The subject team leader happened NOT to be me. :D But if she indeed asked me that question, I would prolly call her something worse! :P Maybe I will ask her "Would you start bringing your brain to work for a change!?" :D

Another Episode of Childhood memory :)

Hehhe... I was just chatting with my best friend, Sonia. Suddenly I remember this 'Kester Grant College", the old high school I studied in when I was in Vancouver!!!!!!! It's been almost 15 years ago!!! :D

Although the school name stays the same, the system and the location of the school have changed. I was the very first generation of that school's students! :D Back then, the school was just in its dawning age. Classrooms had only enough chairs for 5-7 people. Each 'grade' had only about 5-7 students.. :D hehe

There were only a handful of teachers also.

We Hong Kong people would call these kind of so called high school, 'wild chicken schools'. It was a stepping stone for international students like me to get into Canada. :D It was a fun time too. I must agree small class education is much better than those large classes in public schools.

We had one Mr. Parker who looked like a Santa Claus who taught Math, Chem, Bio, and Physics. He used to yell "HO HO HO!" whenever he saw me due to my name! :D hehe

We had one Dr. Cheng who taught social studies and also acted as our chancellor. He ate too much sashimi (due to the cheap price) and result in getting some kind of parasite in his intestines.

We had one hippy, tie dye shirt wearing, English Teacher.. I forgot his name who taught us English by letting us watch lots of classic movies, such as, "The commitments", "Hamlet" (The Mel Gibson version :P), and "Citizen Kane". His favorites were Clint Eastwood cowboy movies which we enjoyed. :) He was also the director of our school play, "Macbeth". I was one of the three witches :D I had it on video.. unfortunately, the tape was taped over by my parents with some stupid Andy Lau concert looooong ago.. :D
He was also the teacher who ever succeed in getting me interested in Shakespeare's works!

To be, or not to be: that is the question:
Whether 'tis nobler in the mind to suffer
The slings and arrows of outrageous fortune,
Or to take arms against a sea of troubles,
And by opposing end them? To die: to sleep;
No more...

To this day, I still remeber the above lines from Hamlet.

Kester Grant, although a wild chicken school, was the school which inspired me to learn. It was such a great time in my life. :)

My parents' 35th anniversary :)

I was scanning some baby pictures of my boyfriend's for him today. In the mean time, I was searching my computer for some old scanned pictures of myself. I was such an adorable kid. Haha!! :D

Just realized that my parents have been married for 35 years already. Their anniversary was on the 26th of May. :) Other than watching the Indiana Jones movie, we also went out for dinner to celebrate. :)

I want to show you our family in a picture show and tell. :) Here's how it begins...

Riding the bus at night :D

Hong Kong's night time is so twinkly :D

Ron Paul 2008!!

My loyal reader and my free lance reporter, Sonia, had visited Iowa during the Memorial day weekend. While driving out of Champaign, she encountered some Ron Paul banners.

Although she's not a supporter of Dr. Paul, she's amazed by the loyalty the Ron Paul supporters are. The Ron Paul banner on an apartment building is huge!! :D

Dr. Paul for President!!!













Correction:

Sonia says (12:55 PM): it should be "When driving BACK to CHAMPAIGN"
Sonia says (12:55 PM): while she still had her rental car
Sonia says (12:55 PM): fix it!
Sonia says (12:55 PM): !!!!!!!!!!!!!!!!!!!!!!!!
Sonia says (12:55 PM): I told you from the beginning!
Sonia says (12:56 PM): You just didn't understand/ pay attention to what I said!
Sonia says (12:56 PM): she's amazed by the loyalty the Ron Paul supporters are.
Sonia says (12:56 PM): Yes... I'm amazed!
Tickle LaBean says (12:57 PM): -_-

Another Bastard!

又一次會到一個賤男子!

佢投訴在redmeption 中心換礼品的時候, 中心嘅員工吾同佢試機 (a Digital camcorder), 佢賴皮吾走, 導致係佢後面排緊隊嘅客人鼓譟, 用粗口 "門小" 佢, 要我地 compensate 佢! 我真係見吾到佢有咩損失, 因為如果我在場嘅話, 我想我會係其中一個 '門小' 佢嘅人, 佐撚住個地球轉, 仲賴人地!!

佢又話個 camcorder 個 mon 太 dim, 呀枝呀咗! 問我會点做. 我咪話我會報告呢件事比 management 了解, 然後比個 solution 佢囉, 佢then 話: 咁你而家係推卸責任啦!?! 不如我 '門小' 你老母吖, 你會点吖?!?

我無奈地答: 如果係鬧完我會舒服 D, 我願意比你鬧吓吖.
佢 then 話: 你係咪痴癡線o家, 我做咩鬧你呀, 又吾関你事!

如此的 ridiculous 對話擾攘咗兩粒鐘, 直到佢話要同 manager 講, 我只好話佢知 manager 在十五分鐘前巳放工啦! 個 asshole 先放條生路我行咋!!!

我好相信呢個 馬會 "食蕉" (security guard) 咁 勞氣係因為佢係度 哭馬喪 所至. 正所謂小賭怡情, 大賭羞家, 我都吾知同情呢條友好吖, 還是 '門小' 返佢好.

Last night I was being yelled at for 2 hours by a Jockey Club Security guard! He complains the redemption center staff refused to help him check the welcome gift, a digital camcorder. As he refused to leave the counter because of this, the other customer queuing behind him started to get annoyed and swear at him.

He said he almost started a fight with those people behind him and now insists we compensate his psychological damage...

then there's the 2 hours ridiculous conversation, until he asked to speak to Manager at 1:15 am. I told him the managers has just logged off 15 minutes ago. Then he realized it should be my day end too before he let me go. :D

Well, my comment is: You are the one holding up the line, stopping the world turn!, asshole! You created that scene and you deserved to be swear at in the redemption center! People these days are just unreasonable and insane!!

Realizing he's a Jockey Club security guard, I couldn't help but wonder he prolly lose some huge money on gambling and needed some release outlet. The lucky outlet happened to be me. :D

Sigh... I wonder when will the angry Hong Kong people explode? BOOM!

Dr. Jones!!!

I just took my parents out to see the "Indiana Jones - The Kingdom of the Crystal Skull". It was very exciting!!! :)

Why was it so great?!? Not to disclose too much, here are the elements which makes this movie great!

The Star Trek element: Let's just say, a "Vulcan" Galadriel!?.

The George of the Jungle element: Swinging on trees! :D

The Mummy Returns element: Don't let them eat me!!!

The Encounter of the Third Kind element: Flying Disks?!

The "How to survive an Atomic Bomb" element: This movie saves your life in those situations! :D

Last but not least..
The Very Indie elements: Well, there can be only one Indiana Jones!

I loved it! :)

三个賤格的港男!

呢个星期, 我遇到今年度最可恥,討厭的男人！

檔案一．
呢个係重犯．
　
案例一．　上星期，佢講大話說收吾到＄４００元迎新coupons，　老屈我地比同事講錯野　(換領信 vs 直接寄coupon）　要我地比1００，０００ Bonus分佢　ｒａｔｈｅｒ than 再寄多一次比佢.

案例二. 呢个星期, 佢再打o黎, 投訴我地 Terms & Condition 就快改, 想取消張卡, [我地當然扮到好惋惜], 無奈我地只好尊重佢嘅決定, 佢好明顯估吾到我地咁爽快:

bastard: o勿你地吾想留我嘅咩?!
me: 吾係我地吾想留你呀, 我地對你有無限嘅尊重, 而且好遺憾你想取消
bastard: 你offer 'D' 野啦
me: 我地現時沒有offer去留下客人, 我只可以用我嘅心去留你咋.
bastard: 咁冇誠意，　你問下management 啦
me: (比條毛你吖!) 真係好可惜你去意巳決，但係我地現時真的冇任何留客嘅offer

以上只係其中一節對話．．　最哀嘅係我地 'reject' 完佢一次又一次，　佢又不斷再打ｏ黎叫我地留返佢，　真賤格．

檔案二．
又係一件賤男，貪得無厭，拗完一次又一次'D' welcome gift!!! 如果佢係個女人我都吾怪佢．男人老狗, 哀小家!

檔案三.
再一篤屎男, 佢投訴我地嘅limited edition bonus point redemption coupons 被換罄, 要我地出信解釋. 十分無聊!! 我打完個complaint log 後, 前思後想, refer 我老細不如special 比 'D' unlimited edition bonus point coupons 去瑟住佢個臭口, 結果佢就隻狗咁'耍晒淋', 真折墮!!!

English Translation:
This week, I have encountered (at least) 3 disgusting specimens of cheap male of Hong Kong!

Criminal #1.
He is a repeat offender.

Case 1: Last week, he lied about not receiving the welcome gift - $400 coupons. He accused our colleague of giving him wrong info (mailing the coupons directly to him vs. mailing a redemption letter for him to redeem). He demanded due to our colleague's fault, we should give him 100,000 Bonus Points instead of re-mailing him the coupons by registered mail.

Case 2: He called again this week complained about our change of Terms of Conditions! Due to he no longer agreed to our terms, he wished to cancel his card. Due to his history of complaints, we had to pretend we 'respect' his decision of leaving. However, he didn't expect our decisive response:

bastard: Why don't you retain me?!
me: Sir, we are trying to retain you right now. Just that we have so much respect for you. We do however, very much regret that you decided to go!
bastard: Why don't you offer me something to make me stay?
me: Sorry, as of this moment, we do not have any retention offer to our customers. All I can offer is my sincerity to hope that you would ultimately stay with us...
bastard: You call this sincerity?!? You ask your management to offer something to make me stay now!
me: (thinking: i will give you a strand of hair! - which in Chinese means 'nothing') I really feel a pity that you wish to go, but we truly don't have any offer that would make you stay sir.

Above was only 1 tiny segment of the conversations of his pathetic begging. Every time I talked to him and make him accept the fact that we are letting him go, the next day, he would call our complaint hotline and beg again. Such an arse! :D

Criminal 2:
Another loser! He calls in to seek welcome gifts again and again! He's trying to abuse the 'holes' in our terms and conditions to benefit himself. I wouldn't blame him if he were a woman! But a man being such a 'housewife-coupon clipper', shame on him! (But he's truly a wise arse.. I guess he's the least awful of the 3 criminals)

Criminal 3:
Another shitty male! This one complains about our 'limited edition redemption coupons' out of stock. He demands to have a written explanation! What a waste of my time to have to prepare the stupid complaint log!! So I sat there, brainstormed about how to get rid of this bastard. In the end, my boss offered to let him redeem some 'unlimited edition coupons with "limited edition" price" to shut his stinky mouth up! When I replied him the result, he sounded like he was wagging his tail like a dog begging for his bone! What a disgrace of the male gender!

Let's ride with me :)

Come ride with me.. let's ride let's ride away... :D



I just realized ridding the bus from home to work takes about 15 minutes. :D I always thought it's only 10. :D

I was having day shifts the last 2 days, very draining. :D Yesterday, I narrowly escaped having to write a complaint log. It's all good. :D

Gem of Childhood Memories...

Went out to a little shopping today, found some gem of my childhood memories. :D

Back in the day when I was still in Primary School, I would watch these kind of Chinese black and white movies before I go to school. :D

The one on the left is my favorite. It's called "The Goblet which glows in the dark" :D It's a Chinese legend / fantasy. It's a story in which Aladdin meets Cinderella meets the Wizard of the Oz meets the Iron Chef meets Lord of the Rings.. and what not.. :D hehe

Here are the reasons why this movie is so good.. :D

The Aladdin element: The story involves a little girl, Bobo who found this magic goblet in a cave. The goblet's magical power can be activated by dropping water into it. The 'Aladdin' in this goblet is a pretty genie lady who looks like Bobo's deceased mother.

The Cinderella element: There's this evil adulterous step mother who abused Bobo. She set about to murder Bobo's father and Bobo. Of course, fortunately, there's this faithful housekeeper who always tries to look after Bobo and her dad. The funny housekeeper is called "70%" :D He only does thing 70% instead of 100% :D

The Wizard of Oz element: When Bobo tries to look for a good step mom for herself, she asked the genie to look for someone who look exactly the same as her late mom. The genie found one in a princess; so she created a magical wind (a tornado) to deliver the princess to Bobo's house. :D

The Iron Chef element: There's a wedding celebration scene which shows a bunch of Bobo's neighbors all come around to cook for the wedding. There's a live chicken being slaughtered on the film! :D This won't ever happen in movies nowadays. :D

The LOTR element: There's this magical bowl that can see into other people's lives. Just like Galadriel can glance into her magical water bowl to see into the hobbit's torments... Also, in the end, the glow-in-the-dark goblet had to be melted just like the One Ring... :D Just like the Lord of the Rings, it's a long movie too and there's lots of CGI effects :D hehe

Well.. CGI back in the day of the 60's wasn't called CGI... It was primitive, but it's nonetheless effective, fun and inspiring... :D The effects include.. dead mom coming out of a painting, flying people (like superman's flying), giant trolls in a cave and teleporting people from one spot to another. This is why I enjoyed this movie so much when I was a kid .. some 25 years ago..

Here are some clips of the movie. :D Sorry, my English only readers, there's no subtitles available. :D But you get to see the genie and Bobo (the kid) in these clips. :D

clip 1

clip 2

辨公室一趣

昨晚生日派對的趣談一則.

同事甲:　哔！个蛋糕好吸引啊！
組長何: 係呀係呀, 好感動呀! 弊! 同事乙剛食咗个大柸麵, 仲食吾食得落o家??
同事乙: 我食得落! 我頭先食飯時冇食飯呀!
主管楊: 哈哈! 食咗飯但又冇食飯, 你食咗空氣?
組長何:　俗語有話：早餐緊係要空肚食啦，呢餐係佢早餐o黎o家 :D
同事乙: 哈哈哈!

English translation:
This is a funny conversation at the birthday party at work last night.

Teammate A: Oi! The cake looks so delicious!! :)
Teamleader : Oh yes! Oh Yes! I am so very touched! But Teammate B just ate a big bowl of instant noodles!! Would she still be able to eat the cake? :D
Teammate B: HAHA! Of course i can eat!! I ate nothing during dinner!!
Supervisor: HAHA! You ate air during dinner? :D
Teamleader : No no! There's a saying, "You must not eat anything before you eat breakfast", we are just serving her breakfast now :D
Teammate B : HAHAHA.

A birthday party from work! Feel the Luv!! :D

Today was quite a bad day at work. Lots of unreasonable complaints made me feel defeated. Fortunately, I have a team of lovely colleagues who all stayed behind and celebrated a belated birthday with me! :)

My boss, Patrick even got me a 'light' cheesecake which was very delicious!

Somehow, I dunno why though, I still feel kinda 'hollow' when I finally left office at 3am. (Maybe because of old age! I call it "Birthday depression syndrome") So I sent my boyfriend a mushy sms message. :P He's on a business trip again for 3 days. I wrote:

Soooo tired. 3am. Just left the office. Just want to think positive thoughts. So I am sending this msg to say I love you. Nothing can cheer me up better than the thought of you. Talk 2 U when U're back. <3>
I am such a romantic :D hehe

On the way back home, something caught my eyes and made me smile a little. I stopped by this boutique and saw a set of very adorable containers. Maybe I will check them out tomorrow :D

Tongue burning spicy beef cubes in pumpkin

Due to mom not willing to cook tonight, we went out for a simple dinner. There's this dish at the restaurant worth mentioning.

It's slow cooked spicy beef tenderloin cubes in steamed pumpkin. :)
The spiciness is just right. It left a little tingly feeling on your tongue.
The beef is tender yet bouncy. It's cooked just right!
The pumpkin is not too sweet nor too mushy. It soak up all the beef juice, it was soooo good!

I gotta learn how to make this dish!! :D

Birthday full of love... :D

This morning, when the clock strike 00:00, a group of frenzied colleague rushed to my desk and showered me with wonderful gifts and birthday wishes. :P I have never been so touched before!!

I dunno how they get to know my exact birthday this year.. but it's very nice to have a bunch of people come to me and cheered at my old age. :D hehe It made me feel so warm and fussy inside.

My boss had put up a birthday balloon at my desk. :D And Heidi made me a heart shaped balloon as well. And here's a picture of all the gifts I got. :D The gifts are all very practical, such as lip gloss, hand cream, earphones with crystal decorations on it :P (good for tape listening at work when encountered complaints!) and a happy face cushion. :P Of course there's the wonderful birthday card with best wishes written on it.

I know I always say as I grow older, birthday seems trivial to me and I have no mood to celebrate it. However, with nice colleague like the people I work with, growing older might not seem so bad anymore. :)










I dunno how to repay my lovely colleague's gestures.. Maybe I will steam them some milk/eggs.. :D they always enjoy eating desserts.. :D


To respond to Sonia's request to look up Stinking Rose in SFO.. here it is.

View Larger Map

I always love the drive along the golden gate bridge!! :D

View Larger Map

I Love Google!

Wow!! I just have to say I love Google Maps.. or.. Google everything!! :D

I was just bored this morning and explored around the google map. It's so much fun to see the places I am so familiar with overseas.

Below is the crosswalk I passed many times to do my daily grocery shopping. :)



This is the little grocery store I always visit. :D



This is Sunnyvale Town Center. I sometimes would order a coffee at a cafe there and wait for Mike to pick me up after some sight seeing. :)

View Larger Map

Below is the slope that goes up to my best friend's home. :)



Hehe.. this is the Hillsdale Mall.. where I shop alone while Mike's at work.

View Larger Map

The famous Winchester Mystery House is just across the street!

View Larger Map

Now, let's hop to Las Vegas. This is The Venetian Hotel where we stayed in May 2006. :)

View Larger Map

We also stayed at the Luxor Hotel in Vegas

View Larger Map

Ohh! So many good memories. :)

I wish they do street views in overseas.. :D Then, I can show you places in Hong Kong. :D

3 days of mourning for the China-quake victims

The China gov't has dedicated 19 - 21 / May as mourning days for the 四川 earthquake victims. It just happened my birthday is on the 20th. So I declare my birthday celebration canceled this year. The money set aside for a little dine out celebration is donated to the victims' fund. After all, birthday happens every year, it's not as important as the people who lost their families and homes in this quake.

I am just watching a live show from the CCTV4 (China's news channel) which is a show to ask people for donation for the victims. I couldn't help but feel touched about how the Chinese people unite in this situation.

There was a saying in Chinese: "各家自掃門前雪, 那管他人瓦上霜" (Each family would only sweep its own snow, who cares about frost on your neighbor's roof), it tells how selfish the Chinese could be. It's nice to see now different people would contribute to help their neighbors.

Mission: "Fight for Flight" completed! :D

Yay!!! After almost a week of on and off bothering my boss, my July vacation is finally confirmed. Plane Ticket booked and all ready to go!!

I can't go into too much details now as I have morning Training shift tomorrow!!! Must head to bed!!!

Much thanks go to my boss Patrick! His diligence in fighting this vacation slot for me is greatly appreciated!!! :D

四十幾歲仲用老豆張信用卡， 仲話我地侮辱你！？！？！

今晚有個癲婆投訴我地 cancel　咗佢個　priority pass，　由於佢係個附屬卡，　我地要同個主卡人對咗info 先，　個癲婆境然發難喳話：

癲婆： 張卡係多數係我用，　点解我吾可以check!?!　　我認為你地侮辱緊我！我四十幾歲, 吾通冇自主權咩!?!

so stupid!!!

如果你想有自主權咪出張主卡比自己啦,都吾知醜嘅!! 四十歲仲用老豆張信用卡, 你檢討吓啦!!

I apologize to my boyfriend who cannot understand Chinese.. :D but these kind of work related rant must be done in my native language to be lively and vivid :P

Ron Paul 2008!!! :D

....follow up on the translation for my boyfriend :D

I have crazy customer tonight. She complains that we had canceled her priority pass (which is a airport lounge membership). Due to the fact that she is a supplementary card holder, before we can disclose any account details, we have to contact the principle card holder first. However, this request had trigger another round of complaint from that crazy lady.

She said:
This card is mostly used by me! Why can't I check the account info!?! I believe you are trying to humiliate me!!! I am 40 years old already and why can't I have any say in my card!?!?!

I thought:
So Stupid!!! If you wanted say in your card, you should just go ahead and apply a principle card for yourself instead of still relying on your daddy's supplementary card!!! Such a shame she is still sucking up her daddy's money! Please consider your position before humiliating yourself! :D

.. end of translation :D

From Dickman to Dick......

2 days ago, I got the opportunity to join an 'elite employee training' session at work. I was quite surprised to encounter one of my old colleagues way back from AE. The reasons I was surprised were:

1) His name used to be "Dickman", now just a Dick

2) When he worked at AE, nobody would have dreamed that today he would be hand picked by management to be an 'elite' employee with potential. He used to fall asleep at work back in AE. He hanged up on customers and frequently created complaint!

3) He is better looking now!! :D no more greasiness in his hair and his facial color is no longer an unnatural grey.

4) He was an ass back in AE. When I tried to switch shift with him, he would say no and instead rob me of my shift instead. Entirely not a team player. (He is still quite an ass at the training session though)

I thought in my head.... maybe.. when a guy tries to call his Dick a man, it will suppress the potential in the guy. Too much pressure for the Dick to act like a man!! :D But now that he's just a Dick, all his potential can be expressed. Because he no longer have to pretend to be a man, he now can concentrate on being a true Dick. :D

Ugly Hong Kong people

Yes the title of this post might be too harsh but let me tell you what I encountered this week to justify this comment!

Monday:
I was lining up orderly at the bus stop waiting to get on my bus to work. Although the door of the bus was wide, people still get on the bus one by one. However, just when I am about to get on the bus, there's this guy behind me wearing a fancy suit and tie, cut the queue and hopped on the bus before I did!!!! I went WTF!!! Since I am an educated civilized lady, I didn't make a scene. I just gave him my infamous death ray stare! >:@

Wednesday:
I got a complaint at work from another team. The customer accused my colleague of giving wrong info which was very trivial to begin with(whether the welcome gift coupons will be mailed to customer directly or need to go to redemption center to redeem.. very trivial!). He used this excuse to charge us for compensation, citing our colleague mislead him into thinking he has to go to the redemption center.

Just wonder, what was his loss? none! zip! nil! zero!!! Nada!

He demanded us to compensate him with 100,000 bonus point due to this.
The thing is, he also insisted (I believe he lied) that he did not received the $400 coupons we had directly mailed to him. So now he gained $400 + 100,000 bonus point!!!!

I tried to reject him because he has no ground. If he says he didn't received the coupons, we can mail them to him again.. better yet.. offer DHL service to him! But he refused.

So I ask him write me a letter to declare he indeed didn't get the coupons! And as we predicted, he refused. That's why I said he lied! His address has no problem. He received his credit card, his statements and even our curse to him, I strongly doubt he didn't received the coupons!

Today:
There's this complaint case yet again. This time complains a new comer of poor handling. The customer's sister (!!!) complains my new colleague of canceling her sister's card without authorization.

I went and listened to the tape, although Customer might have demanded the cancellation out of spike, Customer did indeed say, "Fine! Then cancel THIS card too!!!"
Therefore, our CS did not cancel customer's card by mistake. She just didn't try to retain her. :D
Anyways, the psycho sister calls again and lies. She insists she was there when the customer was on phone with our CS and insisted that her sister did not cancel her card.

Complaint 101.
Try not to fume the customer some more by rebuking the customer

Therefore, I didn't challenge her in great detail. I apologized and offered solution. But that's not enough! She insisted I forced my newbie colleague to write an apology to her directly. I told her our bank is responsible for issuing such letter. As for the subject CS, we will put her through training & coaching again to improve her future performance.

But that's not enough either. She then accuses me of trying to cover up this incident for the CS. Come on you stupid bitch. Haven't I told you the letter is issued officially by our management?! Therefore there's no cover up!

Also, If I just allow my CS to write "I am so damn sorry, byetch" to you and can settle the case, I damn well guarantee you this case will go unnoticed by management then.

In the end, she said she wants to punish the CS until she got fired!!! I thought: Mind your bleeping Karma byetch!

After I submitted my complaint log to my boss, his comment was:

"Chiu!!! 要刲信來把鬼咩! 又吾食得, mung 屎又嫌太硬, 做wall paper 又核鬼突, 係我就拗張coupon, 起碼都有D用吖, 為咩呢?!"

Translation of above:

Geez! What she want the letter for?! The letter cannot be eaten, too hard for an ass wipe, too ugly for wallpaper. If I were the customer, I'd demand compensation of some cash coupon, at least it's more useful!

My friend asks me:

Sonia says (3:51 AM): well how many percents of your callers are asses on average?
Tickle LaBean says (3:51 AM): 60!
Tickle LaBean says (3:51 AM): :D
Sonia says (3:51 AM): that's right!
Tickle LaBean says (3:51 AM): the other 35 are stupid people
Tickle LaBean says (3:52 AM): another 4.99 are 白撞 (waste of time)
Tickle LaBean says (3:52 AM): 0.01 is nice

It's that time of the year again :D (negotiation of annual leave)

Below conversation between my friend and I are self explanatory. :D

Tickle LaBean says (1:42 PM): aiya i have so many topics in my head i want to write on my blog
Sonia says (1:43 PM): WRITE EVERYTHING
Tickle LaBean says (1:43 PM): such as 'negotiation of annual leave' with my boss hahah
Sonia says (1:43 PM): I AM YOU LOYAL READER
Sonia says (1:43 PM): I'm your most loyal reader
Tickle LaBean says (1:43 PM): it's always a fun subject because it deals with how i bother my boss into submission
Tickle LaBean says (1:43 PM): hahah
Sonia says (1:45 PM): Well you never mentioned much to me about this
Sonia says (1:46 PM): It's not like you always make a scene
Sonia says (1:46 PM): But I'm interested in how you negotiate or secure your a-leave
Tickle LaBean says (1:46 PM): hehe
Tickle LaBean says (1:47 PM): when i was in Eric's team, i always have to bug him extensively!
Tickle LaBean says (1:47 PM): Patrick is nicer
Sonia says (1:49 PM): Don't tell how nice he is/ they are to you
Sonia says (1:50 PM): don't tell me
Sonia says (1:50 PM): But tell me how pushy you are
Tickle LaBean says (1:50 PM): hahah
Sonia says (1:50 PM): And tell me how buggy and annoyoing you are!
Tickle LaBean says (1:50 PM): i would just print out my flight plan and say: approve my holiday now, if i don't get this $6800 ticket, you pay the difference
Tickle LaBean says (1:50 PM): that's one
Tickle LaBean says (1:50 PM): the other is...
Tickle LaBean says (1:51 PM): My boyfriend is hurrying me!!!! he has to take day offs too!
Tickle LaBean says (1:51 PM): 3rd would be.. If i can't go there to 'bok 野, you gonna bok with me?!? " hehe this usually do the trick
Tickle LaBean says (1:51 PM): shit
Tickle LaBean says (1:52 PM): forgot how to make xls to list number automatically...
Sonia says (1:52 PM): that's 高壓!
Tickle LaBean says (1:52 PM): do you know how?
Tickle LaBean says (1:52 PM): the last resort would be .. if you don't approve, i quit hehehe
Sonia says (1:52 PM): :D
Sonia says (1:53 PM): :D :D :D :D
Sonia says (1:53 PM): I LIKE THE 3rd!
Tickle LaBean says (1:53 PM): and the last one would be 我嫁吾去你chui我!?
Tickle LaBean says (1:53 PM): hehe
Sonia says (1:53 PM): :D :D :D
Sonia says (1:56 PM): our conversation above has to be recorded at somewhere!
Sonia says (1:56 PM): :D
Tickle LaBean says (1:57 PM): i will add to my blog later
Tickle LaBean says (1:57 PM): heh
Sonia says (1:58 PM): I admire you to be able to use that sort of rhetoric in Chinese
Sonia says (1:58 PM): I could in English
Sonia says (1:58 PM): All the times
Sonia says (1:58 PM): But not in Chinese
Tickle LaBean says (1:59 PM): you mean "bok 野?"
Sonia says (1:59 PM): Right... and the way of speaking
Sonia says (1:59 PM): everything

Passive compulsive Tin Box collector!

I was cleaning my desk, I just discovered that I am a slide cover tin box collector. :D For some reason, I just realized I am attracted to these little tin boxes. :D They are convenient. The design of sliding cover makes the lid very secured.


:D :D

On another note:

i am just watching this documentary about "黃梓澄找黃梓澄". it's about a guy named 黃梓澄, who tried to find people with his same name in HK. I tried to locate my name on the net... :D It seems there are a few others who has my old name. But my new name seems quite unique :D

我愛汪明荃! :D

接著昨日的"O運saint火令"特集...

在我上班前, 我特別把第四段的saint 火接力tape下. 現在看著汪明荃笑著把saint火接下, 真的需要重新declare:”　:D 我愛汪明荃! hehehe :D　”

關於這個”人大”　暨　”八和會館主席”　暨　”京華春夢”　女主角　汪明荃，　我細細個就鍾意佢ｏ家啦! :D

記得細個時(大概 6years old)有一次在伯父家中食飯，汪小姐唱live of the ”京華春夢”　theme song...　我可惡的堂大佬恥笑汪小姐的　”雞仔聲”, 我為咗defend　汪小姐，　我流了我一生人為一位明星流嘅第一滴淚, 嚇得我堂大佬恥笑埋我tim! :D :D :D

廿八年后嘅今日, 我finally可以在我的blog上記載:”我當年沒有看錯這位上海姑娘的Greatness! :D

她近年的風趣作品”我的野蠻奶奶”是我近年少有地追的香港電視劇tim! :D

Side note:
After the torch run is done, the sponsors went up to the stage to say how they help this "Green Olympics". Coka Cola, one of the sponsors says: "Oh we set up environmental friendly fridges everywhere, so the athletes would be able to buy our coke!"

Heh, I doubt a smart athlete would crave such a drink if they want to win some gold medals :D

高大瀟洒的藍衣人

Today the Olympic fire has arrived to Hong Kong. I am just watching the Live broadcast right now. I just thought Hong Kong people are so short :D

When there were protests in overseas about China's inhumanity during the Olympic ceremony, I thought nothing of such about these men in blue. I just thought they are small and ugly, but now they are in Hong Kong, they are towering over the Hong Kong fire handlers and they acted organized and all proud.

I can't help but wonder whether there would be protests during this Hong Kong event. Somehow, I doubt it. The immigration has denied entry of some of the key protest players from entering Hong Kong. What a shame!! I always thought Hong Kong should remain free until 2057. I think I am too optimistic.

Anyways, there are even some actors being assigned to hold the fire. I thought, why not ask some more meaningful people such as people who are recognized for their contributions in doing charity work in society to hold the fire instead of these nonsense people from the entertainment industry?

The ideal of the Olympic has lost its way in this little city...

... update (11:21am)
Now I see an engineer being the fire keeper.. Okay, maybe I speak too soon about the entertainment people as fire keepers. However, why are they placing these professional people in a section of the track where no public can access?? Don't they deserve to be cheered by the excited public while they run their 200 meters?!

11:54am
Oh! There's this 14 year old ping pong player kid as the 34th fire holder... :D I just saw some elderly people cheering at him at the Tsing Ma bridge Vista. Oh the side note, my parents' "China Loving Old People Association" has also sent them to stand along the street to cheer for the fire handlers. :D Their position is somewhere in Shatin which is coming right up!

12:44pm
Now it's more like it! There's an eye doctor (Dr. 林順潮)being the torch bearer. He's reputed to do lots of charity treatment to the poor. :)

13:56pm
Who would have thought watching a bunch of people jogging with a torch could be interesting...
Now there is a horse rider holding the torch, cheery and proud. Hong Kong will be the host of the Horse riding events for the Olympics.

I am with stupid??

Yesterday at work, I got a call from our so called "Quality Management team" asking me whether I had used my 4 movie tickets that I gained from compliments I received from customers. I told them I haven't yet.

They then ask, "Oh, since we are going to 'redesign' our compliment reward system, would you like to trade those 4 movie tickets for $100 cash grocery coupons?"

Without second thought, I rejected them! :D Come on!! We all work at a bank, don't you think I at least can calculate 4 movie tickets ($60 value each) != $100?!?!?!?!

Crazy crazy management at work!

My Chest!

I just got my Chest x-ray result. Everything is safe and sound. Whew. So worried I had lung cancer or something!!

Here's the picture of the x-ray. I apologize for the background. :D The only appropriate light source is the light above the sink :D

The doctor wrote:
Patient is having a prolonged cough for investigation.

The lung fields appear clear, with no suggestion of parenchymal infliltration, focal consolidation, collapse, cavitation or mass shadow. The costophrenic angles are also clear. The hilar and mediastinal shadows appear unremarkable.

The outline and size of the cardiac shadow appear normal.

Comment:
No significant abnormality is detected. The lung fields and costophrenic angles appear clear.


To sum it up. It means my lung has no problem. Prolly just my airway is sensitive to the poor quality air in Hong Kong. Nothing 'exercise, healthy diet & sufficient rest' could not cure about my illness. :D

Now I can R.I.P.

你呀, 係磚豆腐o黎o家!

I think my Bronchitis' come back was due to 'La Nina effect'. The weather man on TV says this year, we are suffering the La Nina Effect which will bring cooler temperatures and heavier rains.

As my cough was recording gradually, suddenly on Sunday, there was this pouring 'black rainstorm'. When I went to work that day, I was soaked from head to toe. The umbrella I bought didn't help shield the windy rain.

I think being soaked sorta got me a chill again and I got sick again.

My boss, Gladys described me as a chunk of Tofu! (你呀, 係磚豆腐o黎o家!) :D Solid outside, but soft inside! :P I couldn't agree more.

I am taking an hour slow walk along the seaside everyday for light exercise per Doctor's orders. Fresh air and circulation might help.

Now I am waiting for the x-ray result. Prolly nothing too serious... I hope.

When Bronchitis Strikes again!!!

The title says it all.

I went to doctor today again as I find a little strands of blood in the mucus.. It seems my Bronchitis has resurrected.

He wrote me up to have my lungs x-rayed tomorrow. So scary.

I just drank some warm milk now. (lost my appetite) I think I will go to bed now.

Ron Paul 2008!!!

In respond to my "registered voter" post yesterday, my best friend and I had below conversation:

Sonia says (10:59 AM): "Those people who come out to be elected are bozos and definitely no Ron Paul!"
Sonia says (10:59 AM): :D
Tickle LaBean says (11:00 AM): :D
Tickle LaBean says (11:00 AM): they are
Sonia says (11:00 AM): speaking of Ron Paul
Sonia says (11:01 AM): yesterday I noticed that some dude put this huge banner "Ron Paul 2008" on his window facing the street
Sonia says (11:01 AM): It was a NEW "decoration" of the window!
Sonia says (11:02 AM): I was like, "come on... the Rep. election is over already"
Tickle LaBean says (11:02 AM): hehh
Tickle LaBean says (11:02 AM): these people have a passion i tell you
Tickle LaBean says (11:02 AM): it's very touching
Tickle LaBean says (11:03 AM): they are holding up to their ideals even though they are the mirority
Tickle LaBean says (11:03 AM): that's what inspired me to register
Sonia says (11:03 AM): Seriously... I see lots of passion from some people on Ron Paul
Sonia says (11:03 AM): I SEE THEM
Sonia says (11:03 AM): As for the other candidates...I never "see" passions from people
Tickle LaBean says (11:04 AM): because if you studied Ron Paul, you will know he's the most just and smart candidate
Sonia says (11:04 AM): i don't study himn "{
Sonia says (11:04 AM): :P
Tickle LaBean says (11:04 AM): that's why you don't appreciate the passionate people for him
Tickle LaBean says (11:06 AM): I have a living case study of my boyfriend his choice of Ron Paul is not a blind one. he reads about him by himself to make his judgment
Tickle LaBean says (11:06 AM): and he stand up to his vote to the unpopular candidate
Tickle LaBean says (11:07 AM): a person of principle :D ohmygosh :D I love him so hahahha

我而家先登記做選民! I just registered to be a voter!

aAfter 9 year back in Hong Kong, I finally registered to be a voter yesterday! :D

I always think, what's the point!? We don't have a 'REAL' say in how the Chinese run Hong Kong. Those people who come out to be elected are bozos and definitely no Ron Paul! :D Recently, the passion of my boyfriend about Ron Paul has changed my mind.

Just like winning the lottery, if you didn't buy the ticket, you would never win. Same logic apply to election, although your candidate might not win, in the end, if you don't register, you may never know whether your vote counts.

Whether there is gonna be a candidate I like is still an uncertainty, but at least now I hold the power to vote or not. :D I always wonder, instead of voting for someone, why can't I just go in and say I definitely don't want this bozo to represent my district? Like when there's no one I like, why can't I just say I definitely don't like candidate "A". :D Votes would be taken away from dude A if I say I don't like him :P

環保回收的家

My parents went into a recycling craze lately. :D I am not saying it's a bad thing. It's actually good. But I find it interesting about their conversation:

媽：　　吾知執吾執到四十蚊呢? (Mom: I wonder if we can sell these paper for $40 bucks?)
老豆：　好鬼重，　要用車仔拉去至得囉 (Dad: So damn heavy! We better transport these with our trolley)
媽： 可能有五十添 (Mom: Maybe can get $50! $-D)
老豆:　嘩！　'呵楊'都幾好’錚’ (Dad: Whoa!! Mr Yeung got so much money from recycling!)
媽： 如果執到五十, 咁包貴米有著落囉 (Mom: If we could get $50, then the expensive pack of rice is paid for!)
老豆: 点可以避開'呵楊'呢? (Dad: Hmm How to avoid beening seen by Mr Yeung?!)
媽: 以前比開'呵楊', 而家吾比係米好哀呢? (Mom: We used to give so much paper and broken electronics to Mr yeung, now suddenly stopped, would we be very bad then?)
老豆:　自己錚好過比人執o丫! (Dad: Hey! We earn the money better than other earn it!)

'呵楊' (mr Yeung) is our garbage man, 係个垃圾佬，　my parents always saved the paper and magazines to 呵楊 for recycling. Lately, my parents found a recycle shop near our building which is just within 10 minutes walk. Since Hong Kong is suffering heavy inflation right now, my parents figure they might as well do the recycling and get back some money. :D Every penny counts! :D

Notice how my dad responded to my mom but not really responding to her? :D heheheh

Here's some of the price changes in Hong Kong's grocery market:

Rice: $35 a pack (2007) , now $50
Spam: $7 a can (2007), now $18
Milk: $20 a carton (2007), now $25
meat: my usual meal meat costs about $10 a meal, now $25 a meal!

These are just some examples... :D

女人老咗, 係中意呢D艷紅色嘅野啷!

老豆:　嘩！　因mud鬼咁紅呀！？
我： 好紅咩!?　都吾知幾鬼trendy 呀！
老豆： 嘻, 女人老咗, 係中意呢D艷紅色嘅野嘅喇!
我:　　　咩呀，　人地張曼玉都係全身黑色加紅鞋同袋啦，　都不知幾咁In!
老豆： 張曼玉都吾算老咩?!
我:　　　唓！

以上對話全因我剛用了我剛買的紅袋配襯我對ruby slippers! :D

"你D同事都痴線嘅!"

Yesterday was an eventful day at work. The usual system down, bug spray, complaints and crazy customer accusing my colleague of insanity. :D haha

Customer: why can't I use my card now?
CS: per your request on 06/04/08, your card has been terminated by yourself, 'mam.
Customer: WHAT?!! I only requested, but you never confirmed me!!!!
CS: (Thinking what the hell!?) Hmm.. you mean our CS had canceled your card without your authorization?
Customer: NO! I mean, how come nobody confirmed me that the card is REALLY Canceled!!! You should call me to confirm again!
CS: (Not knowing what the hell the customer is thinking and dunno how to respond)
Customer: I don't care! You reopen my account now this instance!
CS: No, can't do. Card is canceled, we can arrange apply reinstate a/c for you, but it takes a week.
Customer: I want to complain! I complain the CS who canceled my card! He doesn't value me! He doesn't try to retain me!
- without knowing how previous conversation with the previous CS, my colleague cannot be certain whether there's poor handling in this case-
CS: Well, if you accused poor handling from our CS, we will investigate for you, but as of this moment, you cannot use your card.
Customer: You are crazy too! Your whole bank is crazy! I want to talk to your manager!

Now below conversation is between me and the customer which lasted about 20 minutes

Customer: You are all crazy.
Me: I regret that we have such an impression on you, but 'mam, just as our colleague had told you, your card cannot be used until we successfully reinstate your a/c for you which is subject to the approval of our credit department.
Customer: (Interrupting me).. you are crazy, well, then tell your credit department to let me use it right now! I need to use it right now!
Me: Sorry, credit department won't open until Monday.
Customer: You are crazy!
Me: Mam, I assure you our bank tried her best to hire employees up to the sanity standard, if you stop thinking I am crazy, maybe you would accept my help? *snickers*
Customer: I complaint your CS who canceled my card!
Me: I get your frustration, but until I can listen to the tape of your cancellation request, I cannot lay out a judgment for now. I appreciate your understanding in this matter and give me some time to investigate?
Customer: What?! So you are saying my word is not enough, you don't believe me?! I complain!
Me: Of course I believe you, if I didn't believe you, why would i open an investigation for you? Just that in case of complaints, we need a thorough investigation.
Customer: You sound like you are not very patient with me, I want to complain to your manager. Because I don't want to bother you anymore, Miss, I know you are very busy and I am just a small customer.
Me: Oh, I apologize if you have such a misconception about me right now. I assure you, no matter how busy I am, i treat this case as a priority. But if you feel that I am not appropriate to handle your case, I am sure my manager, Mr Yeung, would not mind discussing with you about my handling.
Customer: (sensing i am not being frightened by her threat - since I am sure i handled her case with case and no fault) What!?! So after all this time I told you my story, you still feel that you have to escalate this case to your manager?
Me: No, mam, it was your request to talk to my manager, wasn't it? I am merely complying with your request mam. So now would you like me to handle your case again?
Customer: You are crazy!!
Me: .....
Customer: Well, so now open my a/c again immediately!
Me: not until we finished the investigation, mam
Customer: I don't see you are doing anything for me right now!
Me: There is nothing I can do that would give you an immediate solution. All I can do now is to assure you I will start my investigation now and will arrange my credit dept to review reinstate your a/c. The soonest I can give you an answer would be Monday.
Customer: All all the credit department people dead! Call them in to open my a/c now!!! I am telling you, I have just spent $5000 today, and you have 0 earning from it!! Serve you right!
Me: (pretend I cared) I regret the loss of business from you mam. But please give me some time to find a solution for you next week.
Customer: I want compensation!!
Me: It sound to me that by losing your business today, we suffered the loss instead of you mam. May I know what did you suffer today to warrant compensation?
Customer: You are crazy! Your CS canceled my a/c without retention! He is a fraud! I called in on that day to ask why there are late charges and finance charges!! Your CS told me I was late because I missed your stupid payment cut off time! So I ask him if your bank treat me that way I want to cancel card!!! How would I know he really would cancel my card!?!?!
Me: (HAHAHA! now finally know the problem!) Well mam, from what i understand, that means our CS had followed your instruction to cancel the card. It's not like he invited you to cancel? I must defend that our CS is trained to be most obedient to customers requests as long as it's legal.
Customer: Why he didn't retain me?! I know your procedures! I threaten to cancel, you would have a special person call me back and try to retain me! why didn't he send someone to retain me? He should have known that I was just bluffing!
Me: (HAHAH! I thought WTF! She admitted she was bluffing! just like she bluffed about want to talk to my manager! :D Good thing I called her bluff. Anyway, we didn't have such an arrangement for retention. But I don't want to escalate her irrational logic, I just ignored her) CS just followed your instruction. But now that i get the whole picture, after the investigation, let me offer to waive the late charges for you as a gesture.
Customer: Now you are talking some sense!

After retrieving the tape of the CS and the Customer, I find no mistake about the cancellation. However, CS missed some key points in confirming the cancellation, such as, she still have $1000+ cash dollar in her a/c, and 2 unfulfilled installments. CS should have reminded her about these before apply the cancellation for her. So, I cannot say our CS had 100% followed our guideline. In this case, on Monday, I will have to skillfully advice the customer to be more direct about her request instead of bluffing us! :D We are not a poker game! :P

Anyways.. rant ends here. :D

Kewl happenings at work

It's 2:12am.. :D I am getting tired. Just got off from work. so I will just make it short.

- For a donation of HK$60, we can wear jeans to work on Friday in April & May
- Software application revamp: our bank will be progressively migrate to using OpenOffice instead of Micro$oft Office suites! :D It's time to learn Linux!
boyfriend will be pleased :D

Coughing is slowly improving, but talking too much still triggers an outbreak of coughs. :P I think I will drink a couple more days of horse pees :P

Real tired now. zzzz....

馬尿有止咳的作用?!?!?

After almost 2 weeks of struggles with my cough, today i finally give in to my mom's instruction of drinking some cough medicine we called 'horse pee'. Why is it called 'horse pee'? I dunno, but it sure tasted like it!!!!! Ick Ick.

After extensive research on the internet, I found a little bit of info about it:

歷 史 悠 久 的 咳 藥 水 「 馬 尿 」 ， 究 竟 是 甚 麼 ？
馬 尿 的 英 文 名 稱 是 Mist Expect Stim ， 簡 稱 MES ， 因 為 它 含 阿 摩 尼 亞 ， 成 分 和 味 道 都 像 馬 尿 ， 所 以 得 到 這 個 稱 號 。 MES 主 要 用 作 化 痰 ， 通 常 政 府 門 診 都 會 處 方 這 種 藥 水 給 病 人 ， 一 般 很 有 效 。
(source: http://health.atnext.com/

祛痰的咳藥則有﹕guaifenesin及ammonium chloride（俗稱馬尿），都可令痰液變稀，容易咳出。
(source: http://blog.yam.com/bali1004/article/9067278)

Whew! It seems these so called "horse pee" isn't really directly from the pee pee of a horse. It's just smells and taste like it coz of the ammonia in it. Nonetheless, the best way to avoid it is to get healthy!

Well it's time for me to get more rest so I can recover faster.

Dream Chronicle II: Tickle's Dream Mud Experience

Hehe.. Too many dreams lately!

Last night I had this dream about going to this adventure in a foreign land where you could play Mahjong with a twist and go to places with different interesting unknown aliens. I even get to go into a newbie school, just like those in the mud I used to play, except the newbie mobs are all acted out by humans! :D I beat the crap out of them and they had to beg me to stop. Hahaha.

Such a vivid dream. Maybe the medicine is making me have all these weird dreams :D heeheh

It seems my Bronchitis is not 100% healed yet, coz if I don't say anything, my coughing is under control. However, if I talk too much, I'd start coughing again.

Dream Chronicle I: The Grim Ripper and I

Last night I had a dream. I wonder if I should call it a nightmare.. :D

I dreamt that the Grim Ripper had come to take me. Fortunately, with my imagined good bargaining skill, I sweet talked him into letting me stay behind this pitiful earth. In the end, I even became his girlfriend! :D hahah

The detail I couldn't remember much anymore, I only found my diary notebook next to my pillow this morning with "I become Death's girlfriend" written on it. :D

一個先人比生人重要的日子

Today is the Ching Ming Festival which is a day the living would go sweep the ancestors' graves. I was trying to get out of it because of Bronchitis, but my mom says it's good for me to go out and have some fresh air and exercise. Before I give in too easily, we had this conversation:

媽 (mom):　快起床啦！(Wake up!)
me: 吾舒服呀，　重陽至去啦！(I don't feel well, let's wait till Chung Yeung! [Chung Yeung is another sweep grave day in Luna Sept])
媽 (mom): 去拜下祖先便會好啦！(You go worship your ancestors, they will grant you good health!)
me: 癡線!　不如執剤香爐灰我食o丫!! (That's crazy! Why don't you just go scoop up a pack of incense dust and feed me with it! [Incense dust was an ancient superstitious remedy which was believed to cure everything from a paper cut to a stab wound to the heart! which is of course crazy. :D])

Now, back to bed! Doctor's order!

Bronchitis!

Aiya! I changed a doctor today coz my coughing doesn't seem to improve too much. New doctor's diagnosis is Bronchitis.....

My colleagues joked that maybe i'd get better when i cough my lungs out (你咳咗个肺出來先會好囉!)

Colorful Pills!

After 3 trials of medication, my coughing is improving, but not well enough. My voice is still harsh and whenever I try to talk louder, it triggers a round of coughs.

My mom jokes about she never seen me so "tender and gentle" in terms of my verbal communication. :D hehe

Can you believe how many different pills Hong Kong doctor would prescribe? I remember back in Canada, the doctor would only write you a prescription to buy a bottle of Anvil / nightquil + drink lots of water and rest! :D I think all these anti-biotics the HK doctor gave me is killing my immune system. ☠☠☠☠☠